Welcome to IT Guru Academy (“we,” “us,” “our”). This Privacy Policy describes how we collect, use, disclose, and protect personal information of visitors, students, instructors, and partners (“you,” “your”) when you use our website https://itguru.academy (the “Site”) and related services (courses, newsletters, support, etc.).

By using our Site or interacting with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in several ways:

1.1 Information You Provide Voluntarily

• Account registration / user profile: name, email address, phone number, password, profile photo, educational or professional details.
• Course enrollment / purchase: billing address, payment method (credit card, bank transfer, etc.), transaction data.
• Communications & support: messages you send us, feedback, surveys, chat or email communications.
• Instructor / partner information: resume, bank or payment account details, portfolio, identification documents (if required).

1.2 Information We Collect Automatically

• Log data: IP address, browser type, operating system, pages viewed, time and date of your visit, referrer URL, device identifiers, crash reports.
• Cookies and similar technologies: We may use cookies, web beacons, local storage, tracking pixels, etc., to collect and store preferences, session identifiers, usage analytics, and facilitate personalization.
• Analytics & performance data: how you interact with the Site (clicks, duration, pages) via analytics tools (Google Analytics, etc.).

1.3 Information from Third Parties

• Payment processors: we may receive confirmations or transaction details from third party payment gateways.
• Marketing & social networks: if you connect via or share via social network (Facebook, LinkedIn, etc.), we may receive basic profile info (name, email, profile picture) depending on your settings.
• Public sources or background checking services (for instructors or partners) if applicable.

2. Use of Your Information

We use your personal information for these purposes:

• Providing, operating, and maintaining the Site and our services (course delivery, support, updates).
• Processing your registrations, enrollments, payments, and refunds.
• Administering your account and verifying your identity.
• Improving and customizing your experience, e.g. content recommendations, personalized features.
• Communicating with you: sending announcements, updates, promotional offers, newsletters, security alerts, and support responses.
• Monitoring site usage, analytics, and metrics to improve performance, features, UI/UX.
• Enforcing our Terms of Service, preventing fraud or misuse, ensuring security.
• With your consent, for marketing purposes (e.g., sending emails about new courses, offers).
• Complying with legal obligations, audits, in responses to legal requests or regulations.

We will not use your information for unrelated purposes without notifying you or obtaining your consent.

3. Legal Basis for Processing (if applicable)

If you are in a jurisdiction (e.g. EU / UK) where data protection laws require stating the legal basis:

• Performance of contract: to fulfill our agreement with you (e.g. course delivery, payment).
• Legitimate interests: for site security, fraud prevention, analytics, improving service.
• Consent: where you have given consent (e.g. for marketing emails).
• Legal obligations: to comply with law, audits, investigations.

4. Sharing & Disclosure of Your Information

We may share your information in the following cases:

• Service providers: with third-party vendors providing services such as payment processing, analytics, email delivery, web hosting, customer support — under confidentiality obligations.
• Affiliates / partners: within our group or partners for operational needs or co-marketing (with your consent, as applicable).
• Legal or safety reasons: when required by law, subpoenas, court orders, governmental requests, to comply with legal processes, or to protect rights, safety, or property.
• Business transfers: in case of merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that deal (with notice).
• Anonymized / aggregated data: we may share anonymized, de-identified, or aggregated usage statistics for research, marketing, or public reporting, which do not identify you personally.

We will never sell your personal data to third parties for their independent use without your explicit consent.

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar technologies to:

• Recognize you and remember your preferences.
• Understand and analyze how you use our Site and services.
• Provide targeted content or advertising (with consent where required).
• Prevent fraud and enhance security.

You can manage or disable cookies via your browser settings (though disabling may limit certain features). We also provide cookie consent tools (if enabled on Site) to let you accept or reject non-essential cookies.

6. Data Retention & Deletion

• We will retain your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes.
• When data is no longer needed, we will securely delete, anonymize, or aggregate it.
• You may request deletion or deactivation of your account and data (where legally permitted). Note: some data may remain in backups or logs for a reasonable period.

7. Security Measures

We implement standard administrative, technical, and physical safeguards to protect your personal data, including:

• Encryption (e.g. SSL/TLS) during data transmission.
• Access controls, firewalls, intrusion detection.
• Secure storage and restricted access to data.
• Regular security assessments and audits.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we commit to ongoing risk mitigation.

8. Children’s Privacy

Our services are intended for users aged 13 (or local legal minimum) or older. We do not knowingly collect personally identifiable information from children under the applicable age threshold. If we learn that we have collected data from a child without parental consent, we will delete it promptly. If you believe we may have collected information from a child, please contact us.

9. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of your personal data.
• Correction or rectification: ask us to update incomplete or inaccurate data.
• Deletion / erasure: request to remove your personal data (subject to legal constraints).
• Restrict or object: restrict further processing or object to certain uses (e.g. marketing).
• Data portability: obtain data in structured, machine-readable format.
• Withdraw consent: where we process based on consent, you may withdraw that consent.
• Opt out: unsubscribe from marketing emails (via link in emails) or request to opt out of profiling or targeted advertising.

To exercise any of these rights, contact us using the contact details below. We may need to verify your identity before fulfilling requests. We will respond within a reasonable timeframe (typically 30 days, unless law says otherwise).

10. International / Cross-Border Transfers

If we transfer your personal data to other countries (for example, if our service providers are located abroad), we will take appropriate safeguards (e.g. standard contractual clauses, encryption) to ensure data protection is maintained consistent with this Privacy Policy and applicable legal standards.

11. Links to Other Websites & Third-Party Services

Our Site may contain links to third-party websites, services, or plugins (e.g. Google, payment gateways, social media). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing personal information. We are not responsible for the practices or content of those external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically (for example, when services change, new regulations apply, or our practices evolve). We will post the new version on this page with an updated “Last updated” date. For significant changes, we may notify you via email or prominent notice on our Site. Your continued use of our Site after changes indicates acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or how we process it, please contact us:

IT Guru Academy
Address: Siroil, Ghoramara, Boalia, Rajshahi, Bangladesh
Phone: +88000000000
Email: contact@itguru.academy